Simply excellent customer service…and its links with employee engagement
A few weekends ago my wife and I went to the Albert Hall to watch the Cirque de Soleil – a great evening and show it has to be said. Knowing that the show finished quite late I made the decision to...
View ArticleWhat the Car industry can learn from Hospitality about great customer service
As is well documented, purchasing a car is likely to be one of the bigger purchases we make in life, in the UK the average price of a car is now at £27,219 – not an insubstantial amount of money. Now...
View ArticleNews Just In………..
We have been rewarded and recognised for all our hard work over the past 12 months by being shortlisted for a ‘Business 2 Business’ award at the prestigious Essex Business Awards being held in Southend...
View ArticleAll Hands On Deck
Today’s tube strike in London is undoubtedly going affect many businesses and organisations across the capital with quite possibly a hefty chunk of their workers unable to get into work for part if not...
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The Survey Initiative Becomes Finalist in County’s Business Awards
The exponential growth of a leading Colchester-based staff survey and employee research consultancy, The Survey Initiative, has led to it being shortlisted for this year’s Essex Business Excellence...
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Tuck Yourself In and Straighten Up Your Tie
With the kids going back to school only a matter of weeks away, I’ve been assessing what school uniform still fits and what new items need to be purchased. This has culminated in some heated...
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“Send Three And Fourpence, We’re Going To A Dance”
Strangely enough, it’s rather fitting that I should start this blog by explaining the title. Some years ago, military orders and messages were relayed down the line via a series of radio transmissions....
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New Recruit for The Survey Initiative
Photo caption: from left to right: Gary Cattermole, Director of The Survey Initiative welcomes recruit, Owen Iredale to the award-winning team. Leading employee research consultancy, The Survey...
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